CMI's experienced customer support staff is here to answer any questions that you might encounter as you become familar with, and use, our software. We help you work through questions, problems and concerns that may occasionally arise.
Contacting our Customer Support technicians is easy via toll-free phone, fax, or email.
Need help fast? CMI's dependable support staff is simply a phone call away. We won't stop until your problem is resolved and we have provided you with a knowledgeable, reliable, and timely answer.
FREE Wednesday Webinars
All clients are invited to attend our FREE Wednesday Webinars. These webinars are great training tools to learn PB3. For more information visit our Training Page.
We are continually adding Quick Start Tutorial videos to aid in the training process. These videos can be accessed by clicking the link below. If you do not know the username and password, please contact us at (888) 648-5222 or via email at our Contact page.
Quick Reference How-to Guides
Current clients of CMI can access our Quick Reference How-to Guides and other resources by clicking the link below. If you do not know the username and password, please request one from support at (888) 648-5222 or via our online support request form.
Contact A Support Tech
Technical support is available Monday - Friday 8am - 6pm EST.
You can place a support request in one of the following ways:
TELEPHONECall us toll-free at:
FAXSend a fax to (704) 759-9830 and include your name, your company name, phone number, and a description of the issue or question.
If your software support representative has requested a remote connection to your computer, please click the button below to facilitate the connection.