Software Support


We stand behind our products and are dedicated to providing our clients with the highest level of service, value, and quality. Our technical support is not outsourced. You speak with our team located in Charlotte, NC. Our staff averages 10 years in tech support.
CMI's experienced customer support staff is here to answer any questions that you might encounter as you become familar with, and use, our software. We help you work through questions, problems and concerns that may occasionally arise.

Contacting our Customer Support technicians is easy via toll-free phone, fax, or email.

Need help fast? CMI's dependable support staff is simply a phone call away. We won't stop until your problem is resolved and we have provided you with a knowledgeable, reliable, and timely answer.

FREE Wednesday Webinars

All clients are invited to attend our FREE Wednesday Webinars. These webinars are great training tools to learn PB3. For more information visit our Training Page.

Training Page

Training Videos

We are continually adding Quick Start Tutorial videos to aid in the training process. These videos can be accessed by clicking the link below. If you do not know the username and password, please contact us at (888) 648-5222 or via email at our Contact page.

Training Videos

Quick Reference How-to Guides

Current clients of CMI can access our Quick Reference How-to Guides and other resources by clicking the link below. If you do not know the username and password, please request one from support at (888) 648-5222 or via our online support request form.


Contact A Support Tech

Technical support is available Monday - Friday 8am - 6pm EST.
You can place a support request in one of the following ways:


Visit our Support Request page to submit a request for technical support.


Call us toll-free at:
(888) 648-5222.


Send a fax to (704) 759-9830 and include your name, your company name, phone number, and a description of the issue or question.

If your software support representative has requested a remote connection to your computer, please click the button below to facilitate the connection.